Delivery and document coordination
Track approved scope, required inputs, milestones, packing, shipment and controlled documents.
Project communication and lifecycle support
Global Disc Filter Service and Technical Support
Explore BOYUN’s project communication, delivery coordination, installation support, operator training, spare parts and after-sales service for mining customers.
Remote + agreed siteSupport channels
Equipment identityFirst input
Severity + scopeResponse basis
Verified compatibilityParts
Support modelProject Start-up Operation
Start with a Traceable Equipment and Issue Record
Support is more effective when the request includes the BOYUN project or serial reference, current drawings, operating data, alarm history, photographs and a clear description of production impact.
Installation and commissioning support
Provide remote or contracted site guidance after readiness and responsibility checks.
Diagnosis, training and parts
Review operating evidence, guide safe checks and confirm compatible replacements.
Geographic coverage
Support method, language, travel, visas, site access, local resources and response time are confirmed per project. This page does not claim an office, warehouse or technician in every country.
Support request
Information That Speeds Technical Review
Do not remove guards or approach moving equipment to collect evidence. Use safe, site-approved observation and records.
Equipment identityModel, serial/project number, location and service history.
Issue timelineWhen it began, frequency, recent work and production impact.
Process conditionFeed solids, PSD, throughput, vacuum, speed and cake results.
EvidenceAlarm/event logs, trends, photos and video captured safely.
Actions already takenChecks, adjustments, replaced parts and resulting change.
Site constraintsLanguage, time zone, access, shutdown window and required permits.
Response path1 2 3 4 5
Triage Before Parts or Travel
The path depends on safety, production impact, available evidence and the contracted support scope.
Log request
Identify equipment, site contact and impact.
Screen safety
Stop unsafe operation and follow site escalation.
Review evidence
Compare process, mechanical and control symptoms.
Agree action
Set remote checks, parts review or site-support scope.
Close and learn
Record cause, action, settings and follow-up.
Lifecycle planningPeople Documents Spares
Plan Service Before a Failure Stops Production
A practical support plan combines trained site staff, controlled documents, condition trends and critical spare parts.
Maintain role-based training
Operators, mechanical, electrical and process teams need different checks and limits.
Use current revisions
Keep manuals, drawings, parts lists and settings aligned with approved changes.
Prioritize by consequence
Consider installed quantity, wear rate, failure impact and confirmed replenishment time.
Safety before inspection or maintenance
Stop the equipment and isolate all hazardous energy that can cause rotation, vacuum, pressure, stored mechanical movement, electrical energization or chemical exposure. Follow the site lockout and permit procedure; inspection and maintenance must be performed only by authorized personnel.
Continue the project path
Use the Appropriate Support Route
Move directly to commissioning, parts or technical contact pages.
Practical answers
Frequently Asked Questions
These answers support project preparation; the final recommendation depends on the actual duty.
Why is representative slurry data required?
Mineral names do not define filterability. Particle-size distribution, mineralogy, clay, reagents, solids and temperature can change cake formation, permeability and release. Use filterability testing when results matter commercially.
What should be sent for a preliminary review?
Provide dry-solids throughput, feed solids, particle-size data, target cake moisture, operating schedule, elevation and available utilities through the quote request.
Can BOYUN promise cake moisture from the mineral name alone?
No. A defensible target must be tied to representative feed data, test conditions, equipment scope and an agreed operating basis.
Define the Next Engineering Step
Share the feed, throughput, operating target and site constraints. BOYUN will identify missing information and recommend testing, sizing or the appropriate equipment scope.