FAQs
Give your customers what they need and a little extra to let them know you value them.
Q
Is Boyun Machinery Co., Ltd. a professional manufacturer? How long have you been engaged in the disc filter industry?
A
Lianyungang Boyun Machinery Co., Ltd. is a professional manufacturer specialized in mineral machinery, with a focus on the R&D, production and sales of disc filter, vacuum disc filter and ceramic disc filter. We have been deeply engaged in the disc filter industry for 18 years, accumulating rich experience in product design and application.
Q
Do you have relevant quality certifications? Are your products compliant with the ISO9001 quality management system?
A
We have relevant quality certifications. Our company and products are fully compliant with the ISO9001 quality management system, and we have also passed the BV factory on-site certification, which fully guarantees the quality and reliability of our disc filter series products.
Q
What is the scale of your enterprise? How many R&D engineers and staff do you have?
A
Our enterprise covers an area of 20,000 square meters, with a complete R&D and production system. We have dozens of R&D engineers who are professional in disc filter, vacuum disc filter and ceramic disc filter research, and more than 200 employees in total, providing strong support for stable production and product innovation.
Q
Where is your factory located? Can customers visit your factory for inspection?
A
Our factory is located in Donghai County, Jiangsu Province, China. We warmly welcome customers from all over the world to visit our factory for inspection at any time, to learn about the production process of our disc filter, vacuum disc filter and ceramic disc filter on site.
Q
Have you exported your products to overseas markets? Which regions or countries have you cooperated with?
A
We have exported our disc filter products to more than 30 countries and r
egions around the world. Our main cooperative countries include India, Russia, Australia, South American countries and African countries, where our vacuum disc filter and ceramic disc filter have been widely recognized by local customers.
Q
What are your core products? What are the differences between disc filter, vacuum disc filter and ceramic disc filter?
A
Our core products are disc filter, energy-saving disc filter and ceramic disc filter. Among them, the standard disc filter has the widest application range and is still widely used by many enterprises in mineral processing and chemical industries. The energy-saving disc filter is an upgraded version of the standard model, which has improved energy efficiency ratio, making it more energy-saving, environmentally friendly and cost-effective for customers. The ceramic disc filter is mainly used in scenarios with higher mesh requirements and stricter dehydration standards, such as high-grade mineral concentrate dewatering.
Q
are the performance advantages of your disc filter series compared with other manufacturers’ products?
A
Compared with disc filter products from other manufacturers, our disc filter series has obvious performance advantages: it is highly energy-saving and environmentally friendly, with lower power consumption than the industry average. In addition, we have a professional R&D team dedicated to the iteration and upgrading of disc filter, vacuum disc filter and ceramic disc filter, continuously optimizing product performance to help our customers save operating costs and create more economic benef
Q
Can your disc filter be applied to different mineral types (such as copper ore, iron ore, lithium ore) and scenarios (such as chemical processing, agricultural irrigation)?
A
Our disc filter, vacuum disc filter and ceramic disc filter can be widely applied to almost all mineral types on the market, including copper ore, iron ore, lithium ore, hematite, molybdenum ore and so on. In the mining industry, our disc filter series is an indispensable key equipment for mineral concentrate dewatering, tailings dry discharge and other processes.
Q
What are the key parameters of your disc filter (such as processing capacity, power consumption, service life)?
A
The key parameters and core highlights of our disc filter series include: excellent energy-saving performance, environmental protection compliance, cost-saving operation, advanced high and new technology, continuous non-stop operation, remote commissioning function, etc. Specific parameters such as processing capacity, power consumption and service life can be customized according to customers’ actual needs for different disc filter models.
Q
Are your products suitable for chemical slurry solid-liquid separation and circulating water purification?
A
Our disc filter products are not only suitable for mineral processing, but also widely applicable to any operation that requires dehydration. They can perfectly meet the needs of chemical slurry solid-liquid separation, circulating water purification, as well as aquaculture water treatment and agricultural irrigation water purification.
Q
Do you provide customized disc filter solutions according to customers’ specific needs?
A
We provide professional OEM and ODM services for disc filter products. We can customize disc filter, vacuum disc filter and ceramic disc filter solutions according to customers’ specific needs for product design, performance parameters, specifications and other aspects, to fully match their actual application scenarios.
Q
What raw materials do you use to produce disc filters? How to ensure the quality of raw materials?
A
The main raw material we use to produce disc filter, vacuum disc filter and ceramic disc filter is 304 stainless steel, which ensures excellent corrosion resistance and wear resistance of the equipment. Any raw material entering the factory will undergo strict quality inspection, and only those that meet the standard can be used in production, so as to ensure that there are no quality problems with the raw materials of our disc filter series products.
Q
Do you have advanced performance testing equipment? What testing procedures do products go through before leaving the factory?
A
We have advanced performance testing equipment dedicated to disc filter products. After any set of disc filter, vacuum disc filter or ceramic disc filter is completed, we will conduct a power-on test to check whether all components and functions operate normally. Only when the equipment runs stably and meets the performance standards will we arrange delivery.
Q
What is the service life of your disc filter? How to ensure the stable operation of the equipment?
A
Our disc filter series products can operate 24 hours a day without interruption, and the service life is about 5-7 years. During this period, if you encounter any problems in the operation of the disc filter, vacuum disc filter or ceramic disc filter, we will provide online video guidance services to help you solve the problems in time.
Q
If the product has quality problems within the warranty period, how will you solve it?
A
If our disc filter, vacuum disc filter or ceramic disc filter has quality problems within the warranty period, we will first provide online video guidance services to help you troubleshoot and solve the problems. In special cases where on-site processing is required, we can send technicians abroad to debug the equipment.
Q
How to maintain the disc filter in daily use? Do you provide relevant maintenance guidelines?
A
Daily maintenance of the disc filter is simple. We will provide detailed product use and maintenance manuals for each disc filter, vacuum disc filter and ceramic disc filter. You only need to operate and maintain the equipment in accordance with the instructions to ensure its stable op
Q
What is the minimum order quantity (MOQ) for your disc filter products?
A
The minimum order quantity (MOQ) for our disc filter products, including disc filter, vacuum disc filter and ceramic disc filter, is 1 unit. We can also provide customized production according to your specific needs even for a single unit.
Q
How to quote your products? What factors will affect the product price?
A
You only need to provide us with the mineral type, filtration mesh size, feed concentration and required output, and we can provide you with an accurate quotation for the disc filter. If you have drawings, we can also quote and produce the disc filter, vacuum disc filter or ceramic disc filter according to your drawings.
Q
What are the payment terms and cooperation processes?
A
After confirming all the quotation details of the disc filter series products, we will collect 30%-50% of the deposit first. Then, the balance shall be paid in full before the disc filter, vacuum disc filter or ceramic disc filter is shipped.
Q
How long is the production cycle of disc filters? When can they be delivered after ordering?
A
The production cycle of our disc filter, vacuum disc filter and ceramic disc filter is usually 25-30 working days. After the deposit is received, we will start production immediately, and the goods can be shipped in about 30 working days.
Q
Do you provide packaging, transportation and installation services? What are the relevant charges?
A
We provide EXW factory price or FOB port quotation for our disc filter products. If you need us to be responsible for the transportation of the disc filter, vacuum disc filter or ceramic disc filter, please consult our salesmen for detailed transportation plans and related charges.
Q
What is the warranty period of your disc filter products?
A
The warranty period of our disc filter, vacuum disc filter and ceramic disc filter is usually 1 year from the date of delivery. During the warranty period, we will provide free technical support and after-sales service for quality problems.
Q
If the equipment fails during use, how long will it take for you to provide technical support or after-sales service?
A
If your disc filter, vacuum disc filter or ceramic disc filter breaks down during use, we will provide online video guidance within 24 hours to help you solve the fault quickly. You don’t have to worry about the efficiency of after-sales service.
Q
Do you provide on-site installation, commissioning and training services for customers?
A
We provide comprehensive services for our customers. In addition to providing paper manuals and maintenance guides for the disc filter series products, we also provide online installation, commissioning and training services to help you master the use and maintenance skills of the disc filter quickly.
Q
Can you provide spare parts (such as filter cloth) for disc filters in the later stage? How to purchase them?
A
We can provide spare parts (such as filter cloth) for our disc filter, vacuum disc filter and ceramic disc filter in the later stage. You only need to contact our salesmen directly to place an order for the required spare parts.
Q
Do you provide technical upgrading services for existing disc filter products?
A
We attach great importance to product iteration and upgrading. If there is a new generation and upgrading of disc filter, vacuum disc filter or ceramic disc filter products, we will notify you as soon as possible to help you keep abreast of the latest product technologies and save more costs.
Q
Do you have relevant project cases of disc filter application? Can you provide case references?
A
For detailed application cases of our disc filter, vacuum disc filter and ceramic disc filter, please browse our Project page, where we have sorted out typical cases of different application scenarios such as mining and chemical processing.
Q
What is your company’s R&D capability? Will you continue to upgrade disc filter products?
A
Our company has an R&D team of more than 10 professionals, who are dedicated to the research and development of disc filter series products. We will continue to upgrade disc filter, vacuum disc filter and ceramic disc filter products to help customers better save costs and improve production capacity.
Q
Can you provide product certification documents required for import and export (such as customs declaration materials)?
A
We can provide all the product certification documents required for import and export, such as customs declaration materials for disc filter, vacuum disc filter and ceramic disc filter. You only need to contact our salesmen to get the relevant documents.
Q
If we have special requirements for product design or performance, how to communicate and cooperate with you?
A
If you have special requirements for the design or performance of our disc filter, vacuum disc filter or ceramic disc filter, please contact us directly. Our professional team will communicate with you in detail to understand your needs and provide customized cooperation solutions.